FAQ

Our Gnara Go There™ Pants and Shorts are high-performing apparel with a patented GoFly® zipper that allows you to pee with comfort and discretion without removing clothing. In addition to the first traditional zipper that allows you to take your bottoms on and off, a second zipper starts where the first one ends and unzips all the way around to the back. Learn more on our GoFly® Technology Page!

Gnara products are designed to work with or without underwear. If you choose to wear underwear, just pull it to the side as you would with a one-piece bathing suit. If you choose not to, the patented GoFly® Technology features a protective fabric shield between your skin and the zipper, ensuring the zipper feels like a normal seam in a pair of pants. About a third of our customers report going commando while wearing Gnara!

Gnara products are expert tested to ensure maximum comfort for any activity. The patented GoFly® design includes a fabric shield between your skin and the zipper, ensuring the zipper feels like a normal seam in a pair of pants and that it never comes in contact with your skin. For more information, check out Gnara’s 1,000+ 5-star reviews from users about their experience. 

All Gnara products are designed to perform in highly technical outdoor activities such as backpacking and rock climbing (products are harness-compatible) AND be comfortable enough for low-key activities like dog walking and picnicking. Customers have used Gnara to do everything from set world sailing records to going camping for the very first time. 

Featuring a Durable Water Repellent (DWR) coating, these pants will keep you warm, dry, and scratch-free in a wide range of weather conditions and activities.

Machine wash in cold water and tumble dry on low with zippers zipped. Gnara products should not be dry cleaned, bleached or ironed. With proper care, Gnara creates apparel that lasts for years.

Pro tip: Did your washing machine eat a zipper pull?! Snag more here. 

We offer No-Rush, Standard, Express and Overnight shipping. Check out our shipping page for more details on our shipping policy.

Gnara is thrilled to announce that we've expanded our delivery area to include 30+ countries outside of the U.S.:

• Australia
• Canada
• United Kingdom
• New Zealand
• Germany
• Austria
• Belgium
• Bulgaria
• Croatia
• Czechia
• Denmark
• Estonia
• Finland
• France
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland

Shipments will deliver DDP (delivered duty paid) and all shipping fees, duties and taxes will be calculated and transparently applied at checkout. Learn more about our international options here.

If you're looking to ship to a country not listed here, please check out our retail partner Garage Grown Gear -- they can help you get Gnara almost anywhere in the world!

Once an order is placed, it goes directly to our warehouse & fulfillment partner, where it is usually allocated for fulfillment within 30 minutes. That means there's a very slim chance we wil be able to make any requested changes. 

If you do need to update your order, you can reach out to hello@gnara.com during business hours and we will attempt to make the requested changes. Please note we will do our best but there is no guarantee we will be able to make these updates.

We apologize for any inconvenience regarding your package. We first recommend contacting your carrier for the latest updates on the status of your order.

Gnara offers optional shipping insurance at checkout. This provides coverage on eligible orders during transit. In the event your order was lost or stolen and is covered under our shipping protection, please follow the instructions on our shipping claims page.

If your order is not covered under shipping protection, we are not be liable for lost or stolen packages.

See our Returns, & Exchanges page for all the details on our domestic return policies. 

We offer free exchanges, and free returns for store credit, in the contiguous U.S. as long as items are unworn, unwashed and tags are intact. 

For a refund to your original payment method, a shipping fee will be applied based on the cost of your shipping label. This will be between $7-$12 based on your location. 

Eligible returns and exchanges must be requested within 30 days of receiving your order. Please be aware that shipping costs are non-refundable.

Learn more about our international options here.

We are unable to offer multiple exchanges or returns. Exchanges are very costly and as a small business we do not have the capability to absorb an unlimited number of them.

Consult our size chart and detailed measurement instructions on each product page. You can also click "What's my size?" to get a personalized survey recommendation. 

The overwhelming majority of customers find their perfect fit on the first try -- it's the size they think they are. In fact, most customers can actually wear two sizes comfortably -- it's personal preference as to how fitted or how roomy you like your pants.

If you're in between sizes after referencing all fitting resources: 

• Size up for a roomier thigh and tie the waist tie tighter to prevent a back gap around the waist. (You can also wear a belt!) 
• Size down for a more fitted look in the thigh and butt, knowing the 4-way stretch gives you full mobility (yes, even when skin-tight!). 
  

Check out our Instagram video for a visual on how our Go There Pants fit body types sizes 00-22!

If you need more help, you can also reach out to hello@gnara.com, though we will probably just refer you here!

We don’t offer shorter inseams yet, but Go There Pants do have several built-in features to adjust the length if you'd like to avoid a trip to the tailor:

• an ankle cinch to convert into joggers (a beloved feature of tick, snow, and leaf haters alike)
• calf snaps to roll up the pants, converting them into capris (especially useful for river crossings or hot weather!)
• a structured fabric for a trusty roll or cuff that will stay put to show off boots

For more information, check out the photos on the product page and corresponding model heights and sizes in the product description. It's less about height and more about inseam, but we regularly see women in the 5ft-6ft range rocking Gnara!

We don’t offer longer inseams yet either, but the ability to cinch the pants into joggers or roll them up into capris allows for some additional versatility. For more information, check out the photos on the product page and corresponding model heights and sizes in the product description. Again, it's less about height and more about inseam, but we regularly see women in the 5ft-6ft+ range rocking Gnara (including on our very own [tall] team!).

We have since 2024! If you're not seeing your size in a certain color, it's because it's sold out. That's why we encourage you to sign up to be notified and opt in to our marketing emails, so you'll be the first to know of restocks. Chances are, if you google it, you'll be able to find a pair second-hand!

Manufacturers have minimum order quantities for every size and color combination, so a couple of our early offerings weren't available in every size. As a small company, we cannot guarantee selling enough inventory in less common sizes to meet these minimum requirements. We have always strived to offer as many sizes and colors as possible without placing our business at risk. 

Help us expand our size range and variety by spreading the word about Gnara’s current offerings (especially the smallest and largest sizes) as we grow and work to create a future where the outdoor apparel industry prioritizes accessibility of fit for all shapes and sizes with a wider range of colors and sizes in the future.

We typically launch new product in the Spring and Fall. Tariffs essentially halted all manufacturing (yes, even domestically). 

If you're searching for a specific size or color that's currently out of stock, keep an eye out for our next season's offerings. Your safest bet is always to snag something when you see it -- we've made our pants in 10 different colors to date, so some colors do get retired! Placing a pre-order is another great way to guarantee your preferred size and color. 

Additionally, you can explore our retail partners' inventory to see if they have what you're looking for. 

Gnara products are designed and tested in the Rocky Mountains of Colorado and have been manufactured across the world. 

Go There™ Pants and Shorts are currently made in Vietnam. Go Free™ 7/8 Leggings and 6" Shorts are currently made in Los Angeles, USA. 

Partner GoFly® products, like Gnara x Burton Bibs and Gnara x LIVSN Overalls, are manufactured by the licensee -- check out specific product pages or reach out to the relevant brand partner for more info.

At Gnara, we stand behind the quality of all our products. 

Click here for more details on our warranty. Any requests must be submitted via our Warranty form.

Yes! You can purchase a Gnara e-gift card right here. They can be easily scheduled to the recipient with a gift message, or forwarded to you.

This is a great option for gifting when you aren’t sure what size or color the recipient would prefer. Our virtual gift cards also reduce the time, money, and carbon footprint that result when multiple returns or exchanges are required.

We don’t yet have the ability to include a personal note in orders, but you can add a personal note to our gift cards!

Yes- you can apply for our Pro Deal here!

Yes we do! Please reach out to hello@gnara.com with the subject line "Frontline Discount" and a photocopy of your work ID. We will reply within 1-2 business days with your discount code.

When you check out, there will be a field where you can enter your discount code. If your coupon code is proprietary to you, please be considerate and refrain from circulating it. We try to offer discounts when possible, but if they are misused, we won’t be able to offer them to others in the future.