Returns & Exchanges

Returns & Exchanges

We know that picking the right size online can be tricky. For Gnara products sold at full price, we offer free exchanges, and free returns for store credit in the contiguous U.S. Items must be unworn and unwashed with tags intact.

For a refund to your original payment method, a shipping fee will be applied based on the cost of your shipping label. This will be between $7-$12 based on your location. Please note: we do not refund shipping costs.

All Gnara Returns and Exchanges must be requested within 30 days of receiving your order.

We cannot process returns/ exchanges on items that have already been exchanged.

***SheFly Final Sale merchandise is ineligible for return. Exchanges are available for a $24 fee as long as they are within the previously outlined return window .

Return Condition:

To be eligible for an exchange or return, your item must be in the same condition that you received it: new, unworn, unused in the wild, and with tags attached.

Return Protocol: 

  1. Process your exchange or return through the Gnara Return Portal
  2. Print your return label or wait for return to be processed by the Gnara Team
  3. If possible, please return items in its original packaging including the clear bag provided to ensure the product is protected in transit (and to reduce plastic waste). 
  4. Apply your return label
  5. Seal and return to your nearest USPS


Additional Considerations:

  • Real humans at our warehouse will need to inspect your return. They will make sure that items still have hang tags attached and are free of dirt stains, grass stains, food stains, animal hair, and anything else. If you wouldn’t re-gift your pants to a friend, don’t return them to us. 
  • If you return a damaged product, we can’t resell it and this directly hurts our ability to stay in business. We reserve the right to adjust return payments if original items are not received in resellable condition. 

Ineligible for Return

  • Final Sale SheFly product purchased as of Feb 1, 2023.
  • We cannot accept returns on items that have already been exchanged. 
  • We do not accept returns on Gnara Merch (ie Kulas, Hats, Stickers)
  • We cannot accept returns on international pre-orders.

Please contact if you have questions or concerns about our return policy.

**A shipping label fee will be applied to all exchanges and returns from Alaska, Hawaii, and Military addresses.

***Please note as of 2/1/23 all sale and promotional code items are ineligible for return. Exchanges are available for a $24 fee; this will be assessed in the return portal. Our exchange fee reflects the cost of return shipping, processing at our warehouse and shipping back to you.