Returns & Exchanges

We understand that selecting the right size online can be tricky. Therefore, we provide hassle-free exchanges and free returns for store credit on eligible orders within the contiguous U.S. For refunds to your original payment method, a shipping fee of $7 to $12 will be applicable, depending on your location. Eligible returns and exchanges must be requested within 30 days of receiving your order. Please be aware that shipping costs are non-refundable. Please note policy at the time of purchase.

Exchange Only-  Please note that items within our store, marked as "Exchange Only" at the time of purchase can only be exchanged, not returned for a refund. These items will be clearly marked as "Exchange Only" in the product description. 

Final Sale- Please note that items within our store, marked as "Final Sale" at the time of purchase are not eligible for returns or exchanges. These items will be clearly marked as "Final Sale" in the product description. 

We cannot process returns/ exchanges on items that have already been exchanged.

International Order? See our International Return Policy here.

Return Condition:

To be eligible for an exchange or return, your item must be in the same condition that you received it: new, unworn, unused in the wild, and with tags attached.

Return Protocol: 

1. Process your exchange or return through the Gnara Return Portal
2. Print your return label. (If you did not receive one, please contact the Gnara Team)
3. If possible, please return items in its original packaging including the clear bag provided to ensure the product is protected in transit (and to reduce plastic waste). 
4. Apply your return label
5. Seal and return to your nearest USPS
6. Returns will process once they have been received and inspected by our warehouse team.

GNARA EXCHANGE/ RETURN PORTAL

Additional Considerations:

• Real humans at our warehouse will need to inspect your return. They will make sure that items still have hang tags attached and are free of dirt stains, grass stains, food stains, animal hair, and anything else. If you wouldn’t re-gift your pants to a friend, don’t return them to us. 
• If you return a damaged product, we can’t resell it and this directly hurts our ability to stay in business. We reserve the right to adjust return payments if original items are not received in resellable condition. 

Ineligible for return: 

• Merchandise marked Final Sale
• Items that have already been exchanged
• Gnara Merch (i.e. Tees, Kulas, Hats, Stickers)
• Gnara Gift Cards

Please contact hello@gnara.com if you have questions or concerns about our return policy.

**A shipping label fee will be applied to all exchanges and returns from Alaska, Hawaii, and Military addresses.