Returns & Exchanges
Returns & Exchanges
We understand that selecting the right size online can be tricky. Therefore, we provide hassle-free exchanges and free returns for store credit on eligible products within the contiguous U.S. For a refund to your original payment method, a shipping fee, ranging between $7 and $12, will be applied based on your location. Please be aware that shipping costs are non-refundable.
During our Holiday Sale (Nov-Dec) period, the return eligibility of your item may vary, so please check the details at the time of purchase. See details below***
Exchange Only- Please note that items within our store, marked as "Exchange Only" can only be exchanged, not returned for a refund. These items will be clearly marked as "Exchange Only" in the product description. See details below***
Final Sale- Please note that items within our store, marked as "Final Sale" are not eligible for returns or exchanges. These items will be clearly marked as "Final Sale" in the product description. See details below***
We cannot process returns/ exchanges on items that have already been exchanged.
To be eligible for an exchange or return, your item must be in the same condition that you received it: new, unworn, unused in the wild, and with tags attached.
- Process your exchange or return through the Gnara Return Portal
- Print your return label. (If you did not receive one, please contact the Gnara Team)
- If possible, please return items in its original packaging including the clear bag provided to ensure the product is protected in transit (and to reduce plastic waste).
- Apply your return label
- Seal and return to your nearest USPS
- Returns will process once they have been received and inspected by our warehouse team.
- Real humans at our warehouse will need to inspect your return. They will make sure that items still have hang tags attached and are free of dirt stains, grass stains, food stains, animal hair, and anything else. If you wouldn’t re-gift your pants to a friend, don’t return them to us.
- If you return a damaged product, we can’t resell it and this directly hurts our ability to stay in business. We reserve the right to adjust return payments if original items are not received in resellable condition.
Ineligible for return
- Merchandise marked Final Sale
- Items that have already been exchanged
- Gnara Merch (i.e. Tees, Kulas, Hats, Stickers)
- Gnara Gift Cards
- International Orders
Please contact firstname.lastname@example.org if you have questions or concerns about our return policy.
**A shipping label fee will be applied to all exchanges and returns from Alaska, Hawaii, and Military addresses.
***Holiday Policy: An item's return eligibility is dependent on the return policy at the time of purchase. Any product purchased over 50% off is Final Sale. GoFly Products purchased during our Early Black Friday Sale (11/15-11/23) are Exchange Only, GoFly Products Purchased during our Black Friday Sale (11/24-11/30) are Final Sale or Exchange Only depending on the discount percentage. Orders placed during our Holiday Sale (12/1-12/15) are Exchange Only.