Returns & Exchanges

We understand that selecting the right size online can be tricky. Therefore, we provide hassle-free exchanges and free returns for store credit on eligible orders within the contiguous U.S. If you prefer a refund to your original payment method, a return shipping fee of $7 to $12 will apply based on your location. Requests for returns or exchanges on eligible items must be made within 30 days of receiving your order. Please note the return policy at the time of purchase. Shipping fees are non-refundable.

Final Sale - Please note that items marked as 'Final Sale' or purchased at VIP discount pricing are not eligible for returns or exchanges. These items will be clearly labeled as 'Final Sale' in the product description, or the discount messaging will communicate this status.

We cannot process returns/ exchanges on items that have already been exchanged.

International Order? See our International Return Policy here.

Return Condition:

To be eligible for an exchange or return, your item must be in the same condition that you received it: new, unworn, unused in the wild, and with tags attached.

Return Protocol: 

1. Process your exchange or return through the Gnara Return Portal
2. Print your return label. (If you did not receive one, please contact the Gnara Team)
3. If possible, please return items in its original packaging including the clear bag provided to ensure the product is protected in transit (and to reduce plastic waste). 
4. Apply your return label
5. Seal and return to your nearest USPS
6. Returns will process once they have been received and inspected by our warehouse team.

GNARA EXCHANGE/ RETURN PORTAL

• Real humans at our warehouse will need to inspect your return. They will make sure that items still have hang tags attached and are free of dirt stains, grass stains, food stains, animal hair, and anything else. If you wouldn’t re-gift your pants to a friend, don’t return them to us. 
• If you return a damaged product, we can’t resell it and this directly hurts our ability to stay in business. We reserve the right to adjust return payments if original items are not received in resellable condition. 

Ineligible for return: 

• Merchandise purchased at 50% off or more
• Merchandise marked Final Sale
• Items that have already been exchanged
• Gnara Merch (i.e. Tees, Kulas, Hats, Stickers)
• Gnara Gift Cards

Please contact hello@gnara.com if you have questions or concerns about our return policy.

**A shipping label fee will be applied to all exchanges and returns from Alaska, Hawaii, and Military addresses.