Returns & Exchanges Test
We know that picking the right size online can be tricky. So we offer free exchanges, and free returns for store credit on eligible product in the contiguous U.S. Items must be unworn and unwashed with tags intact. During our Holiday Sale period, please note the return eligibility of your item at time of purchase as this will fluctuate. See details below***
For a refund to your original payment method, a shipping fee will be applied based on the cost of your shipping label. This will be between $7-$12 based on your location. Please note: we do not refund shipping costs. During our Holiday Sale period, please note the return eligibility of your item at time of purchase as this will fluctuate. See details below***
Our Extended Holiday Return Period: For Holiday orders purchased between Nov. 1, 2023, and Dec. 21, 2023, returns and exchanges on eligible products will be accepted through January 25, 2024. Please note the return eligibility of your item at time of purchase as this will fluctuate. See details below***
Exchange Only- Please note that items within our store, marked as "Exchange Only" can only be exchanged, not returned for a refund. These items will be clearly marked as "Exchange Only" in the product description. See details below***
Final Sale- Please note that items within our store, marked as "Final Sale" are not eligible for returns or exchanges. These items will be clearly marked as "Final Sale" in the product description. See details below***
Please carefully review the product description to identify such items before making your purchase as we will not be able to make exceptions for these orders.
If you are interested in purchasing product that is not final sale or exchange only, please check out some of our amazing retail partners here.
On Dec. 22, 2023 we will return to our standard 30-day return/exchange window which means you must request a return within 30 days of receiving you order.
We cannot process returns/ exchanges on items that have already been exchanged.
*** Final Sale merchandise is ineligible for return.
Return Condition:
To be eligible for an exchange or return, your item must be in the same condition that you received it: new, unworn, unused in the wild, and with tags attached.
Return Protocol:
- Process your exchange or return through the Gnara Return Portal
- Print your return label or wait for return to be processed by the Gnara Team
- If possible, please return items in its original packaging including the clear bag provided to ensure the product is protected in transit (and to reduce plastic waste).
- Apply your return label
- Seal and return to your nearest USPS
